Our Returns Policy

Items can be returned if they are damaged, faulty, if we have made an error with the order, or if they are unwanted. Items need to be unopened (with any seals and shrink wrap intact) and in the original packaging. We can only accept the return of opened items if they are faulty.

If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s). 

If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase. Between 30 days and six months, you're only entitled to a replacement, not a refund. 

Photographic evidence may be requested to support your claim for damaged, faulty or missing items. We will then process refunds accordingly on receipt of the items back to us.

How To Return Items

Please follow the steps below to enable us to process your refund efficiently:

1. Wrap the item securely in its original packaging with all accompanying documentation.

2. Contact Customer Services at: customerservices@vitaharbor.co.uk, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. If postage is paid by customers, this cannot be refunded as we have a freepost system where no postage is required.

3. We will notify you via e-mail when we have processed your refund.

How to Claim For Missing Items

If an item is missing from your order, please contact Customer Services at: customerservices@vitaharbor.co.uk as soon as you receive your order, ideally within three days. 

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.