Privacy Policy

Data Controller

Vitaharbor is the Data Controller responsible for collecting and processing your personal information. Our company is registered in London, and we can be contacted at:

Company Name: Vitaharbor Limted
Email: info@vitaharbor.co.uk
Business Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE

We collect and process your personal data to provide our services, fulfill orders, improve our website, and communicate with you regarding updates, promotions, or customer support.

Your data is stored securely and handled in compliance with applicable data protection laws. We do not sell your information to third parties. However, we may share it with trusted partners such as payment processors, shipping providers, and legal authorities when required.

You have the right to access, update, or request the deletion of your personal data. To make such a request, please contact us at : info@vitaharbor.co.uk

Collected Personal Data

Your data is collected through various sources  :

We collect your data from your application form, when you apply to open an account with us

We collect your data from your supporting documents which are provided at the time of requesting an account with us

We collect your data when you submit a “contact us” request through our website

We may also collect your data when other organisations have shared information with us. Data may be sourced through other organisations, social media sites such as Facebook, LinkedIn, Twitter etc, or your data may be in the public domain such as Websites, Companies House, Credit Checking Websites, media publications etc.

Via our website. As we use Cookies on our website, it stores data on how you are using our website.  We use this data to make your use of the website better, and they also assist us in making the website quicker for you to navigate.  One of the examples of the use of Cookies is the autofill and storage of your login and password for future logins

Data may be collected through the device you are using to login to our website. The information stored could be the type of device you are using, settings on the device and the operating system your device is using.  If you are unsure as to what information is being shared, please consult the provider of your device for more information

Purpose of collecting data

When you open an account with Vitaharbor, we collect specific business-related information through our registration process. This includes your business name, registered and delivery addresses, contact names, phone numbers, and email addresses for key contacts, including accounts payable. If applicable, we may also collect documentation to verify your business, such as utility bills, letterheads, trade invoices, or VAT registration certificates.

For payment security and compliance with relevant regulations, we may collect your company’s bank details to verify payment sources. Additionally, we gather information on how you found us to improve our marketing efforts.

Since our registration forms serve as an official trading document, we require a signature from an authorized representative to confirm the trading relationship.

    How We Use Your Data

We use the collected data primarily to:

• Provide our products and services and maintain a smooth business relationship.
• Process orders efficiently, including tracking deliveries and handling inquiries.
• Improve customer experience by analyzing order history, preferences, and feedback.
• Enhance website functionality based on user activity.
• Communicate with you regarding your orders or account status.
• Send marketing updates (only if you have opted in) via email, SMS, phone, or post about promotions, new products, and special offers.

Additionally, we may conduct credit checks through authorized service providers to facilitate trade accounts. All data processors we work with are GDPR-compliant to ensure your information remains secure.

We may also use your data for internal analysis, such as identifying customer trends and improving our product offerings. However, we do not sell your data to third parties.

Security

Security is a top priority at Vitaharbor, and we take necessary measures to protect all collected data. Our systems are secured, monitored, and regularly backed up to ensure the integrity and safety of your information.

We conduct internal reviews to ensure that all data is managed appropriately by our team. When data is stored or processed by external service providers, we perform thorough security checks and establish privacy agreements with every partner who has access to our information.

In certain circumstances, we may be required to share data with law enforcement agencies, regulatory bodies, or legal advisors without prior consent. In all other cases, we will obtain your explicit approval before disclosing any personal information.

All official emails from Vitaharbor will come from an email address associated with our domain. If you receive any suspicious or fraudulent emails claiming to be from us, please report them immediately.

If you register for an online account with us, you agree to keep your password confidential and not share it with anyone. You are responsible for all activities associated with your login credentials. If you suspect unauthorized access to your account, please contact us immediately so we can secure your information by resetting or deactivating your login details. We reserve the right to suspend accounts if we detect any security breaches or misuse, and we may require identity verification before reactivating access.